Service and Support

Bundesdruckerei provides you a comprehensive range of services and support. Here you will find support for technical problems, further information and answers to the most frequently asked questions.

Service Portal for customers

Bundesdruckerei offers a comprehensive service portal for public authorities and businesses with all the information you need to use your solutions and products. Public agencies and companies can easily contact our service team staff.

Go to the Service Portal

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FAQ: Track-and-trace-system for tobacco products

Bundesdruckerei GmbH is the issuing office for individual identifiers and identification codes for tobacco products. On our support page you will find information and instructions for manufacturers and importers, wholesalers and distributors as well as for points of sale.

D-Trust Support

Do you use products such as digital certificates, signature cards or e-health solutions from our sister company D-Trust GmbH? You will find information and FAQs regarding these products in the D-Trust support area.

Our contact form

Unable to find an answer to your question in the support section?
For written enquiries or call-back requests, please use our contact form:

Your contact request

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For more information on the processing of your personal data, please refer to our privacy information.